Privacy Policy
IN SHORTWe collect only what we need to run the service and take payments. We never see your full card number and we never sell your data.
At Kalenux, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our websites and software products.
1. Information we collect
We collect only the information needed to provide our services, process payments, and keep our products secure and reliable.
YOU PROVIDE- Account information: name, email address, and password when you create an account.
- Site/project data: the website URLs you add to audit, and the verification token you install to prove ownership.
- Payment information: billing details are collected and processed by our payment provider, Creem. Kalenux never sees or stores your full card number.
- Support communications: emails and messages you send to our support team.
COLLECTED AUTOMATICALLY- Usage data: features used, audits run, and actions taken within the app.
- Device & technical data: browser type, operating system, and screen settings.
- Network data: IP address and city/country-level location.
- Logs: access times, error logs, and diagnostics for security and troubleshooting.
- Cookies: session and authentication tokens (see Cookie Policy).
WE DO NOT COLLECT✕Precise geolocation (GPS coordinates)✕Biometric information✕Full payment card numbers (handled entirely by Creem)✕Government ID or social security numbers✕Health, political, or religious information✕Data from children under 16
2. How we use your information
- To provide, operate, and maintain our software products and run the audits you request.
- To create and manage your account and credit balance.
- To process payments and send receipts (via Creem).
- To provide customer support and respond to your requests.
- To secure our services, prevent abuse, and meet legal obligations.
- To send essential service emails (e.g. account, billing, and security notices).
3. How payments work
01 →YouBuy credits or a subscription at checkout
02 →Creem · Merchant of RecordCollects payment, invoices, sales tax/VAT and refunds
03KalenuxReceives only your email and what you purchased
Our payments are processed by Armitage Labs OU ("Creem"), who acts as the Merchant of Record for purchases on our software. This means Creem is the seller of record, handles the checkout, collects payment, and manages invoicing, sales tax/VAT, and refunds. When you buy credits or a subscription, your payment details are provided directly to Creem under Creem’s buyer terms and privacy policy. We receive only the information needed to fulfil your order (such as your email and what you purchased).
4. Sharing your information
We do not sell your personal information. We share it only with service providers who help us operate, such as our payment provider (Creem), cloud hosting, and email delivery, and only as needed to provide the service. We may also disclose information where required by law.
5. Data retention & security
We keep your information for as long as your account is active or as needed to provide the service and meet legal/accounting obligations. We use industry-standard measures (encryption in transit, access controls) to protect your data. You can request deletion of your account and associated data at any time by emailing us.
6. Your rights
You may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. To exercise any right, email emirbaycan@kalenux.com.tr. See the GDPR section below for EU/UK-specific rights.
GDPR Compliance
IN SHORTKalenux is the data controller for your account data; Creem is controller for payment data. You can exercise any GDPR right by email, and we reply within 30 days.
If you are in the European Economic Area or the United Kingdom, you have rights under the GDPR and UK GDPR. Kalenux acts as the data controller for account data; Creem acts as controller for payment data it processes.
1. Legal bases
ContractTo provide the service you signed up for and process your purchases.
Legitimate interestsTo secure, improve, and operate our products.
ConsentFor non-essential cookies and any optional marketing.
Legal obligationFor tax, accounting, and compliance.
2. Your GDPR rights
Access, rectification and erasureRestrict or object to processingData portabilityWithdraw consent at any timeComplain to your local supervisory authority
To exercise these rights, contact emirbaycan@kalenux.com.tr. We respond within 30 days.
Cookie Policy
IN SHORTThree kinds of cookie: essential (always on), analytics (only with consent) and checkout (set by Creem). No advertising or cross-site tracking cookies.
We use a small number of cookies to make our products work and to understand usage. You can control non-essential cookies through our cookie banner and your browser settings.
EssentialRequired to log you in and keep your session secure. These cannot be turned off.Always on
AnalyticsHelp us understand how the product is used so we can improve it.With your consent
CheckoutSet by Creem during the payment process to complete your purchase securely.During payment
Advertising / cross-site trackingWe do not use these.Never
Terms of Service
IN SHORTUse Kalenux only on sites you own or may audit. Credits never expire. Results are informational, not ranking guarantees. Turkish law applies, without removing your local consumer rights.
These Terms govern your use of Kalenux websites and software products. By creating an account or using our products, you agree to these Terms.
1. The service
Kalenux provides web-based software, including the Kalenux SEO Audit tool, which lets you audit websites you own for technical SEO and page-speed issues. Access is provided on an "as available" basis. We may update, improve, or change features over time.
2. Accounts
You must provide accurate information, keep your password secure, and are responsible for activity under your account. You must be at least 16 years old (or the age of majority in your country) to create an account.
3. Acceptable use
You agree to use our products lawfully and only on websites and properties you own or are authorised to audit. Our SEO Audit tool requires you to verify ownership of a domain (via DNS, a meta tag, or a file) before it will crawl it. You must not:
✕Audit, crawl, or scan websites you do not own or have permission to test
✕Attempt to disrupt, overload, reverse-engineer, or gain unauthorised access to the service
✕Resell or redistribute the service without our written permission
✕Use the service for any unlawful or abusive purpose
4. Credits, plans & payments
Some features are paid. Credits and subscriptions are sold through Creem, our Merchant of Record. Prices are shown on our pricing page and at checkout. Credits are consumed when you run audits, as described on the pricing page, and do not expire. By purchasing, you also agree to Creem’s buyer terms presented at checkout.
5. Intellectual property
Kalenux and its licensors own all rights in the software, branding, and content we provide. You retain ownership of your own data and the results of audits you run on your sites. You receive a limited, non-exclusive, non-transferable licence to use the service.
6. Disclaimers & limitation of liability
The service is provided "as is" without warranties of any kind. Audit results are informational and we do not guarantee specific search-engine rankings or outcomes. To the maximum extent permitted by law, Kalenux is not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.
7. Termination
You may stop using the service and delete your account at any time. We may suspend or terminate accounts that violate these Terms. Unused, non-refundable credits may be forfeited on termination for cause.
8. Governing law
These Terms are governed by the laws of the Republic of Turkey. Any disputes will be subject to the jurisdiction of the courts of Istanbul, Turkey, without prejudice to mandatory consumer-protection rights you may have in your country of residence.
9. Changes
We may update these Terms. Material changes will be posted here with an updated date. Continued use after changes means you accept the revised Terms.
Refund Policy
IN SHORTFull refund within 14 days if none of the credits from that purchase have been used. Refunds are returned by Creem in 5–10 business days.
This policy applies to paid purchases on Kalenux, including credit packs and subscriptions. Payments are processed by our authorized reseller and Merchant of Record, Creem, which appears on your statement and handles billing, invoicing, and refunds.
REFUND WINDOWDay 0Purchase · credits available immediately
Day 1–14Refundable if no credit from it is used
Day 15+No longer refundable
1. Credits and digital services
Kalenux sells credits that are consumed when you run audits. Credits are a digital service delivered electronically and made available to your account immediately after a successful payment.
2. 14-day refund (unused credits only)
You may request a full refund within 14 days of your purchase, provided that none of the purchased credits have been used. Because credits are a digital service that is consumed the moment you run an audit, once any credit from a purchase has been used, that purchase is no longer refundable. This does not affect any mandatory statutory rights you may have under the consumer law of your country.
3. How to request a refund
Contact us at emirbaycan@kalenux.com.tr or via our contact page with your order ID (found in the receipt emailed to you by Creem). You may also contact Creem directly through the link in your receipt. Eligible refunds are typically processed within 5–10 business days, returned to your original payment method by Creem.
4. Non-refundable situations
- Purchases where one or more credits have already been used
- Requests made more than 14 days after the purchase date
- Purchases where there is evidence of fraud or abuse of the service
5. Subscriptions
If you purchase a recurring subscription, you may cancel at any time from your account or by contacting us; cancellation stops future renewals. The current billing period is not pro-rated unless required by law, but any unused monthly credit allotment remains available until the end of the paid period. The 14-day refund above applies to your first subscription payment only if none of that period’s credits have been used.
6. Failed or duplicate charges
If you are charged in error, charged twice, or charged for a service you did not receive, contact us immediately and we will arrange a full refund of the affected amount.
Copyright
IN SHORTOur name, logo, software and design are ours. Your sites, data and audit results stay yours.
© Kalenux Bilisim Hizmetleri Ticaret Limited Sirketi. All rights reserved.
1. Our content
The Kalenux name, logo, software, website design, and all related materials are owned by Kalenux and protected by copyright and trademark law. You may not copy, modify, or redistribute them without our written permission.
2. Your content
You retain all rights to the websites you audit and the data and results generated for your own properties.
3. Reporting infringement
If you believe your copyright has been infringed by content on our sites, contact emirbaycan@kalenux.com.tr with details and we will investigate promptly.
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